Nurses, Carers and Onsite Health Services

 The information below is an extract and summary of more detailed information which is provided to all new residents at Alloura Waters by the Care Team.This webpage deals with medical related services that are available onsite and within the village. 

On this website there is also a webpage that outlines external medical related health services that are available. Please CLICK HERE to go to that webpage.  

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Care at Alloura Waters
 
At Alloura Waters we have an excellent and experienced Care Team that consists of Registered Nurses (RNs) and Carers. Together we provide 24-hour medical assistance and assist with the general welfare of all residents.
RNs:
A Registered Nurse will generally be available during business hours. 
If you are unwell, require wound care, are about to undergo surgery or have been discharged from hospital, please do not hesitate to contact the office on Tel: 02 43632833 and discuss your needs.
A Registered Nurse, can co-ordinate domestic / personal care assistance, meal services and My Aged Care Assessments as required. Our aim is to support, identify and facilitate services for your aging care needs to the highest of standards.
In the case of a medical emergency please press the Emergency Call/Help Button.
CARERS:
Our Carers at Alloura Waters provide after hour’s emergency coverage for the Village, This includes weekends and public holidays and is available 24hrs . The Carers are onsite to provide prompt attention in the event of ANY EMERGENCY as well as personal assistance when required. Carers are also responsible for the general cleaning of the village common areas.  They are highly valued members of the Care Team and general staff.
RNs and Carers carry oxygen, a cardiac defibrillator and First Aid equipment to all emergencies.
Emergency call visits do not incur a fee. 
 
EMERGENCY CALL SYSTEM:
Each property has an Emergency Call System.
PLEASE NOTE: As at January 2021 the Emergency Call system is being progressively upgraded in all premises and this process is almost complete. 
The new system will place you in direct contact with an external emergency call centre. They in turn will summons the onsite duty carer to your premises.
In the case of any emergency such as medical issues, maintenance, fire, disaster, break–in or accident firmly press the activator of either the fixed or pendant emergency call alert. 
 
Staff will instruct you on the use of the Emergency Call System when you take up occupation.  Information on the use of the Emergency Call System will be provided regularly.
 
If you have accidentally pressed the Emergency Call Button, please inform call centre staff when they respond.
 
Emergency Call activators are also situated in common areas around the complex such as the toilets, kitchen, library, billiard area, Work Shed and swimming pool areas.  It is important to familiarise yourself where these activators are located.
 
Although the external call centre can remotely monitor the condition of your emergency call device, it is suggested that you should also make a test call by pressing the emergency button occasionally and speaking to the call centre staff. Just let them know that you are just testing when they respond.
 
RESIDENT INFORMATION SHEET
A Confidential Client Resident Information sheet plus a Confidential Medical Report will be issued to all residents for completion before arrival in the village. The Medical report will be completed by your current GP. This medical information and the personal information you provide on the Confidential Client sheet will be entered into our secure database. A Resident Information Sheet (RIS) is then printed for our records and for you to keep. The purpose of this form is to have a record of your details which will be readily available to staff or paramedical personnel who may attend to you in the case of an emergency.
 
This sheet should be kept in the butter keeper of your fridge. The responsibility to advise Care Staff of any changes to this information rests with the resident.
 
LIVING CHOICE HOME CARE
Living Choice Home Care can arrange the delivery of a range of domestic and home care services in the comfort of your own home.
If you have a Government subsidised Home Care Package, you have the opportunity to transfer your package from your current Provider to Living Choice Home Care.
 
Please contact the care staff via the office with any enquiries, we will be more than happy to assist you.
 

(Please note: There is no visiting GP doctor service to the village except for privately arranged home visits to individuals.)