The information below is an extract and summary of more detailed information which can be provided on request.This webpage deals with medical related services that are available onsite and within the village. 

On this website there is also a webpage that outlines external medical related health services that are available. Please CLICK HERE to go to that webpage.  

CARE AT ALLOURA WATERS
At Alloura Waters we have an experienced Staff Team that will provide 24-hour assistance and assist with the general welfare of all residents.

REGISTERED NURSES:
A Registered Nurse will generally be available during business hours.
RN’s are based at nearby Kincumber and will visit Alloura Waters on request. This is a “user pays” service for residents as requested.
If you require the nurse to attend your residence, please do not hesitate to contact the office on Tel: 02 43632833 and discuss your needs.

A Registered Nurse, can co-ordinate domestic / personal care assistance, meal services and My Aged Care Assessments as required. Our aim is to support, identify and facilitate services for your ageing care needs to the highest of standards.

CARERS:
Carers are based at Alloura Waters and provide 24-hour emergency coverage at no cost to residents, This includes weekends and public holidays. The Carers are onsite to provide prompt attention in the event of ANY EMERGENCY. Carers are also responsible for the general cleaning of some common areas. They are highly valued members of staff.

In the case of a medical emergency please press the Emergency Call/Help Button.

EMERGENCY CALL SYSTEM:
Each property has an Emergency Call System connected to an external call centre.
In the case of any emergency such as medical, maintenance, fire, disaster, break–in or accident issues, firmly press the activator of either the base alarm or pendant emergency call alert.
A response team member will answer you and assist. The Duty Carer will also come to your home.
Staff will instruct you on the use of the Emergency Call System when you take up occupation. Information on the use of the Emergency Call System will be provided regularly.
If you have accidentally pressed the Emergency Call Button, please inform the Response Team when they respond.

Emergency Call activators are also situated in common areas around the complex such as the toilets, kitchen, library, billiard area, Work Shed and swimming pool areas.  It is important to familiarise yourself where these activators are located.

Testing:
Although the external call centre can remotely monitor the condition of your emergency call device, it is suggested that you also make a test call by pressing the emergency button via the pendant on a regular basis.  Just advise the call centre staff that you are conducting a test of the alarm.

 RESIDENT INFORMATION SHEET:
A Confidential Client Resident Information sheet plus a Confidential Medical Report will be issued to all residents for completion before arrival in the village. The Medical report will be completed by your current GP. This medical information and the personal information you provide on the Confidential Client sheet will be entered into our secure database.
A Resident Information Sheet (RIS) is then printed for our records and for you to keep. The purpose of this form is to have a record of your details which will be readily available to staff or paramedical personnel who may attend to you in the case of an emergency.
This sheet should be kept in the butter keeper of your fridge. The responsibility to advise Care Staff of any changes to this information rests with the resident.

LIVING CHOICE HOME CARE:
Living Choice Home Care can arrange the delivery of a range of domestic and home care services in the comfort of your own home.
If you have a Government subsidised Home Care Package, you have the opportunity to transfer your package from your current Provider to Living Choice Home Care.
Please contact the care staff via the office with any enquiries, we will be more than happy to assist you.

(Please note: There is no visiting GP doctor service to the village except for privately arranged home visits to individuals.)